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KMID : 0926620070120030099
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Korean Journal of Hospital Management
2007 Volume.12 No. 3 p.99 ~ p.119
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Public medical institutions, Regional medical institution, Red Cross hospital, Innovation and service promotion, Education
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Lee Dong-Won
Nam Eun-Woo
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Abstract
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In recent years, many of medical institution have reinforced educations for their employees aiming to secure competitiveness and to achieve higher performances. In an effort to actively response to the fast changing environment in the medical industry, the Ministry of Health and Welfare has implemented "Innovation and Service promotion" educations for employees of 34 regional medical institutions and 6 Red Cross hospitals. In this regards, the effect of the educations to change employees’ mind for innovation and services and its results need to be evaluated. This study conducted surveys asking participants of the 2006 Education for Innovation of Regional Public Hospital Employees and Service Promotion and synthetically analyzes the effect of the education on their mind for services compare to their mind before the education. As a result, more them 92% of participants say that they are satisfied with the education, and many more participants agreed the effect of the education to change their mind for services. Under this circumstance, after the educations participants change more positively on "their mind for innovative services" and "their service skills in practice".
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KEYWORD
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Public medical institutions, Regional medical institution, Red Cross hospital, Innovation and service promotion, Education
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